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FAQs

WHERE IS THE COUNSELING CENTER LOCATED?

The FSU University Counseling Center is located on the 2nd floor of the Askew Student Life Center (same building as the movie theater).

WHO IS ELIGIBLE TO RECEIVE SERVICES?

Any currently enrolled FSU student can take advantage of our counseling services provided at no additional charge to the FSU student fees.

WHAT SHOULD I DO IF MY SON OR DAUGHTER IS RELUCTANT TO SEEK SERVICES?

Entering counseling is a personal choice; however sometimes it may be helpful to encourage a student to speak with a counselor about his or her concerns.  The following guidance may help a student who is unsure whether they wish to seek counseling:

  • Inform your daughter/son that information shared during counseling is confidential to the extent permitted by state law and will not be disclosed without written permission.
  • Reduce the stigma associated with counseling. Tell your daughter/son that our counseling services are regularly used by many students for a variety of concerns and that utilizing counseling services reflects good use of one’s resources. Just as it is common to visit a doctor when one has a medical problem, there should be no shame in meeting with a counselor to discuss a personal issue or concern.
  • Remind your daughter/son that she or he can meet with a counselor for one session without committing to ongoing counseling.
  • Refer you daughter/son to the FSU UCC website so that she/he can learn more about the services offered and use the mental health self-assessment tools online. The screenings are free, anonymous, and confidential and will help your daughter or son determine if professional counseling is right for them.

HOW CAN I TELL IF MY SON OR DAUGHTER IS DISTRESSED?

At one time or another, everyone feels upset. However, when some of the following are present, your son or daughter is probably in distress:

  • Bizarre behavior or speech.
  • Comments in a student’s letters or emails home that arouse concern.
  • Extreme dependency on family, including exceptionally long/distressing phone calls or visits home.
  • Nervousness, agitation, irritability, aggressiveness, non-stop talking.
  • Noticeable decline in quality of school performance.
  • Marked change in personal hygiene.
  • Prolonged appearance of depression (e.g., sad expression, apathy, tearfulness, distractibility, sudden weight loss or gain).
  • Talk of suicide, either directly or indirectly.

Any one of the above signs present in someone does not absolutely indicate serious distress. Many disturbances during college are relatively transient. However, you may become alarmed by changes which are extreme or by significant changes that last longer than is typical. If there is doubt about the seriousness of the problem, consult a UCC staff member about evaluating the situation and taking the most appropriate steps.

WHAT HAPPENS IF MY SON OR DAUGHTER EXPERIENCES A MENTAL HEALTH CRISIS?

If a student is in crisis during FSU UCC business hours s/he should visit the Counseling Center for a walk-in appointment. If a student calls in crisis when the Counseling Center is closed, s/he needs to follow the prompts on the message to obtain phone numbers for emergency services or call 211 (24/7 telephone support), the FSU Police, or 911.

MY CHILD IS NOT A STUDENT AT FSU YET BUT IS PLANNING ON ENROLLING FOR THE SEMESTER. MAY WE SPEAK TO YOU ABOUT SERVICES?

Please call us at 850-644-TALK(8255) during regular business hours to speak with a counselor.

IS IT POSSIBLE TO RECEIVE AN UPDATE ON WHAT MY SON OR DAUGHTER TALKS ABOUT IN COUNSELING?

This is not possible without the student’s permission. Federal and state laws require that counseling conversations and records remain strictly confidential. We realize that not knowing what your son or daughter is discussing in counseling can be frustrating, especially when you are concerned about his or her well being. However, it is important to understand that confidentiality is an essential element of the counseling process, as it creates a safe environment for students to discuss their personal concerns openly and honestly.

WILL OTHER STAFF OR FACULTY KNOW THAT MY SON OR DAUGHTER IS RECEIVING SERVICES AT THE FSU COUNSELING CENTER?

Other faculty and staff will not be informed unless the student is having a mental health emergency or the student provides consent to speak to a faculty or staff member.

WILL COUNSELING BECOME A PART OF MY SON OR DAUGHTER’S ACADEMIC RECORD?

No. Our records are confidential and are kept entirely separate from student’s academic records.

University Counseling Center

Division of Student Affairs at Florida State University