Email Policy

We welcome your interest and contact. We also value your privacy.

Please consider the following information prior to sending us email:

Email is not an appropriate medium for individual questions regarding personal
or career counseling. It is most appropriate for requesting general information
regarding services, resources, or other campus information. Our staff does not
respond to inquiries from our clients regarding specific counseling issues.

Confidentiality is essential to the counseling process and cannot be assured with
email.

We cannot guarantee that the contents of an email message will remain
confidential. While we will do our best to keep your communication private, email
usage can be monitored and the content of your personal messages may be
read by others. Often staff access to email is limited to the UCC work hours. Also, you have no
way of knowing if a specific staff member is unavailable due to illness, vacation,
or other reasons. This means that your message may not be read immediately. If
time is of particular concern for you, please consider calling our office when
requesting information.

If you are an FSU student seeking counseling, please visit our office on the 2nd
Floor of the Student Life Building or call (850) 644-2003 to obtain more information about our services.